Frequently Asked Questions

No. You can browse and check out as a guest. Creating an account lets you track orders, save favourites, and bid in auctions.

Artists accept EFT (direct bank transfer), credit/debit card, PayFast online payment, and cash on collection. Each artist sets their accepted methods. Payment details are provided after you place your order.

Once an artist confirms your order, the artwork is marked reserved for you. If an artist cannot fulfil an order, you will receive a full refund.

Returns are handled directly with the artist. We recommend messaging the artist before purchase if you have concerns about size, colour accuracy, or condition. Most artists will work with you on reasonable return requests.

Every artwork is listed by the artist personally (or by their registered gallery). Certificates of authenticity can be requested from the artist directly.

All prices are in South African Rand (ZAR).

Yes. You must be logged in to place a bid. Creating an account is free and takes under a minute.

A reserve is the minimum price the artist will accept. If bidding does not reach the reserve, the artist is not obligated to sell. You will see "Reserve not met" or "Reserve met" — the actual amount is never shown.

The artist contacts you directly via email to arrange payment and delivery. The auction will be marked Settled once payment is confirmed.

Bids are binding. Please bid only if you intend to purchase. Contact us immediately if you believe a bid was placed in error.

Each auction has a minimum increment set by the artist. You will be shown the minimum next bid when placing your bid.

No. You can book as a guest using your name and email. An account lets you view all your bookings in one place.

The instructor will contact you with payment details after your booking is confirmed. Free classes are confirmed immediately.

Contact the instructor as soon as possible. Cancellation policies vary by artist — check the class listing or ask before booking.

This varies per class. Listings clearly state whether materials are included. Look for the "Materials included" tag.

Yes. During booking you can specify the number of seats (up to 10 per booking, subject to availability).

Listing is free. ArtworkHub SA charges a commission on completed sales only. The current rate is shown in your portal settings.

Buyers pay you directly via your chosen payment method. ArtworkHub SA does not hold funds — you receive payment directly from the buyer.

Yes. Any artist or gallery account can create timed auctions from the Artist Portal. Set your starting bid, optional reserve, and duration.

Yes. Create classes from the Artist Portal, add session dates, and students can book directly on ArtworkHub SA.

In your portal, go to Domain Settings. Enter your custom domain (e.g. yourname.co.za) and follow the DNS instructions. We support CNAME pointing.

Artworks: up to 10 images, JPEG/PNG/WebP, maximum 10 MB each. Cover image recommended at 1200×900px or larger. Classes: cover image recommended at 1200×675px (16:9).

Yes. ArtworkHub SA is POPIA compliant. We do not sell your data to third parties. See our Privacy Policy for full details.

Email our Information Officer at the address in the POPIA Notice. We will process deletion within 30 days, subject to retention obligations (e.g. order records required by law).

Your email is never shown publicly. Artists can control email visibility in their profile privacy settings.